Delete your data

Delete your whole account

1. Email contact@studioos.shop with the subject “Data deletion request”, from the email address on your account.
2. We reply to confirm it is you. We may ask one question to be sure.
3. Within 30 days we delete your account, your boutique, and everything in it: products and photos, orders, enquiries, sales, customers and their measurements, posts, and any Instagram connection and token. We confirm by email when it is done.

Backups that contain your data expire on their own schedule, within a further 30 days, and are never restored to a live system.

Remove only the Instagram connection

In the dashboard, open Settings → Integrations and choose Disconnect. That deletes the access token we hold at once and stops all publishing. Posts already on Instagram stay on Instagram; you manage those there. You can also remove Studio OS from your Instagram account’s connected apps, with the same effect.

Delete some things, keep the rest

Products, orders, enquiries, customers and sales can each be deleted from the dashboard at any time, by you. A customer who asks you to remove their details can be deleted from your customer book the same way.

The full picture of what we hold and why is in the Privacy Policy.